FAQs


Frequently Asked Questions.

  1. How does the ordering process work? 
    • Add products to your cart and continue to the checkout page.
    • Complete the checkout steps, payment options and your details
    • You will then receive order confirmation.
    • Once order has been processed you will receive shipping confirmation.
    • Couriers will then deliver your order to the indicated address.

2. What does shipping cost?

    • Shipping for all orders under $50 cost $9.95.
    • You qualify for free shipping for all carts over $50.
3. How long does shipping take?
    • Order processing will take a maximum of 5 working days after which order is shipped.
    • Delivery will normally take 10 to 20 working days depending on where you are in the world. If you do not receive your order within this time frame. please contact support for assistants. 

4. How can I pay?

    • You can pay via credit or debit card through Paypal Express 
5. Are the payments secure?
    • Yes, absolutely. We do not facilitate our own payments, we keep that to the professionals. Our current payment provider is Paypal.

6. I ordered the wrong size what now?

    • It's no problem. Simply send us an email with your order number to support@alittlebigshop.com and we will guide you trough the system. 
    • You can also read our returns policy page.